How long will it take for my order to arrive?
We dispatch all items from the studio within 1-2 working days. We send all items by 1st Class Royal Mail, which takes between 1-3 days (but is often delivered next day..) You should expect to receive your package within 4-5 working days from ordering. Special Delivery can be made available in extra special circumstances, please contact the studio to see if we can accommodate your request at the time.
Do you ship to other countries?
We currently ship to UK and most of Europe. Please contact us if you have any special requests outside these zones.
The product is saying out of stock, when will it be back in?
If there is something particular you require, send us an email to see if we can help out with your request.
Can you gift wrap my order?
All of our packages will arrive to you beautifully wrapped in tissue paper, we can add in a gift tag with your chosen *name* in calligraphy free of charge if you're buying a present, just send us an email to let us know.
What is your returns policy?
If you simply change your mind after you have received your product, we don't offer returns. But if your item is broken or faulty we will replace it straight away, please let us know urgently. If you want to cancel your order before it has been shipped please contact us immediately after ordering and we will halt your order, and process a refund within 5-7 working days.